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CAREERJul 2024·2 min read

Why every designer should think like a business owner.

Strategy desk with financial notes, calculator, and Think Different typography overlay, design leadership and business thinking

At ADRAW, I was responsible for design and marketing for a software product targeting the US and UK. And that’s where it clicked.

When you’re an employee, you think about the task. When you understand the product cycle, what things cost, where the money goes, what the return looks like, you think about the outcome. Completely different game.

I had to understand where every marketing dollar was going. I had to advise on which campaigns would get the highest return on the lowest investment. I had to think about ROI before I thought about resolution.

That changed everything for me. I stopped designing things that looked good and started designing things that worked. I started learning about strategy. About business. About why a $500 campaign on one channel beats a $5,000 campaign on another.

And once you see it, you can’t unsee it.

Here’s what I do now with every client. When I propose a campaign, I don’t just pitch the creative. I tell them what kind of ROI we’re expecting, why we’re doing this, and how we’re going to test it. Then I suggest something that makes most designers uncomfortable: let’s start with a very low budget. Two ideas. One is safe, one is the bold direction I actually believe in. We test both at small scale.

Then we look at the numbers.

And 100% of the time, not usually, literally every time, the bold one wins. The one where you actually care about the end user and put the business thinking into the creative. That’s what works.

The client doesn’t have to trust my taste. They can trust the data. And because we tested cheaply, they didn’t have to bet the budget on my gut feeling.

Most designers present work in terms of aesthetics. “I chose this color because it feels modern.” That’s fine for art school. In the real world, “I chose this direction because it tested 23% higher in click-through rates with your target demographic” wins every time.

Learn to read a P&L. Understand what conversion means. Know what your client’s KPIs are before you open Figma. That’s how you stop being a pair of hands and start being the person they can’t afford to lose.